Year ago I spoke here about transporting your expensive and confidential property such as jewellery using your own car. This way everything is safe, and within your reach at any given time. This time I will explain how to chooce a car rental company on your moving day.
There are many reasons why you should choose an independent agency over one of the big names in the car rental business. You are more likely to be satisfied with you car rental when you rent from a locally owned and operated company, than from one of the rental giants. This is because with the smaller companies you are going to receive better service and better prices; it is their goal to make you happy.
The most common problem when renting a car from a major company is negotiating a ‘deal’ if you are planning to use more than the allotted free mileage. It will be next to impossible to get a better deal. However, if you are renting from an independent agency, you are renting from a business person that is interested in making the rental happen, and someone that will be more likely to propose a ‘deal’ if more than the free mileage is required.
Another very important problem is the cash versus credit phenomenon. Almost all large car rental agencies will not allow cash rentals, and require you have a credit card. The reason for this is because they do not have the ‘time’ to do a credit check on the customer, but instead rely on the credit card company to do so. Most independent rental agencies will rent with a cash deposit, which many people would prefer. Although most people have credit cards these days, many do not like to use them for such things.The problem with major car rental chains is that they do not need to be concerned with customer service, as they do not need to rely on the word of mouth advertising. With a major company that has countless locations across the world, you become a faceless nobody in a sea of countless customers. Whereas with an independent agency you are a very important customer, as small businesses rely on the word of mouth. So if you are happy with your rental experience, and you spread the word they get more business, this way they strive to make you as happy as possible and give you everything you need. A recent survey by the Travel Industry Association of America determined that 43% of travel info was collected from friend or family referrals. If you are happy then the rental company is happy. So if you had a great rental experience tell you friends and spread the word.
So great customer service is important when renting a car, but also very import if you have a problem with your rental car. If you rent from a major chain, and you have a problem or complaint, you can guarantee it will become lost in a huge complaint pile and will probably never be reached. There is no one to complain to with a major company. However, with an independent agency all of your concerns (that is, if you have any) will be addressed immediately, as small business owners are more concerned about the customer than the corporate giants. You will be able to actually voice your opinion to the owner, instead of just a local manager that will most likely not pass anything on to any of the larger corporation representatives. An independent agency wants you to return, and their main concern is making you happy, so that you will.The Car Rentals Business is highly competitive, and sometimes a personal touch can make all the difference. Most large rental corporations do not rely on individual customers, but rather on big corporations and business travel. Also large chains have a larger clientele, as they have many locations in many different areas. That is why the independent agency will strive to please you, the consumer. They are not a big corporate chain and rely on repeat business from local consumers. They want to please you, so you will return. For them, getting customers is not the top priority, but creating customer loyalty is. Small businesses know that making the customer happy is the first step in developing repeat business.
You can also concider 15 passenger van or Cargo van to accommodate bigger space cargo space.
To sum it all up, Independent agencies are locally owned and operated; they have a superior selection of vehicles, more adaptable policies, better discounts and flexible rates, its own rules, and have a hands on approach. They want to make you happy, and give you the most for your money.